Robert L. Williams
Team Co-Leader
Blue Shield of California
Supervisor of Medicare Operations

Robert Williams is the Supervisor of Medicare Operations for Blue Shield of California. In his role, he oversees Medicare Customer Care and shares oversight of compliance activities that directly impact his unit. With his knowledge of the CMS regulations and previously serving as Team Lead within Medicare Appeals & Grievances, Robert is responsible for bridging the gap between Customer Care and Appeals & Grievances which includes ensuring alignment, analyzing and disseminating new regulations, system enhancements, etc. He is point contact for any communication, training, policy changes and investigation related to Appeals & Grievances for his unit, Customer Care. Robert has a degree in Psychology and holds a certificate in Lean Six Sigma Green Belt. He joined ICE Appeals and Grievances Improvement Team as a Team Co-Leader in January 2019. Prior to joining the ICE Team Co-Leader for Appeals and Grievances, Robert attended past ICE Conferences.


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