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Looking for an approved ICE document/template? They can be found in the Approved ICE Documents folder - click here for a list of available documents for each ICE team: APPROVED ICE DOCUMENTS.

ICE documents can be altered for use by organizations/other regions as needed; however, the ICE logo/any ICE references should be removed if the document is not being used in its original format. Documents available within the Library are intended to be used as printed documents. To the extent such documents are used digitally, it shall be the user's responsibility to ensure their use of the documents adheres to the accessibility standards applicable to their organization.


ICE is a voluntary 501(c)3 organization that includes participation by and advice from accrediting and regulatory agencies. The goal of ICE work products is to offer ICE participating organizations standardized tools and best practices toward optimizing efficiencies to implement health industry requirements. ICE heeds feedback from accrediting and regulatory agency partners regarding ICE work products; however, ICE does not obtain official regulatory approval for its work products. As such, ICE work products are not to be considered exempt from any approval process required by regulatory agencies.


APPROVED ICE DOCUMENTS

 Click to open category Appeals and Grievances Improvement Team  
 Click to open category Claims  
 Click to open category Claims Cal MediConnect Health Plan-Specific Member Denial Templates  
 Click to open category Claims CMS Health Plan-Specific Member Denial Letter Templates  
 Click to open category Claims Commercial Health Plan-Specific Member Denial Letter Templates  
 Click to open category Contracting & Compliance Team  
 Click to open category Credentialing Shared Audit Policy Team - Main / California  
 Click to open category Credentialing Shared Audit Policy Team - Main / Mid-Atlantic  
 Click to open category Credentialing Shared Audit Policy Team - Main / Northwest  
 Click to open category Credentialing Shared Audit Policy Team - Main / Texas  
 Click to open category Cultural & Linguistic Services Team  
 Click to open category Cultural and Linguistics Provider Toolkit  
 Click to open category DMHC Access Regulations Team  
 Click to open category Encounters Standardization Team  
 Click to open category Provider Directory Updates Team  
 Click to open category QI / UM Team - Main  
 Click to open category Risk Adjustment Data Acquisition & Reporting (RADAR) Team  
 Click to open category Site Visit Team (falls under Credentialing Shared Audit Policy Team - Main / California)  
 Click to open category UM Required Reports Team (formerly QI and UM Required Reports Team)  
 Click to open category UM Templates & Tools (1) - Health Plan Posting Request Instructions  
 Click to open category UM Templates & Tools (Cal MediConnect) - Health Plan-Specific Templates  
 Click to open category UM Templates & Tools (Commercial UM LAP Templates for LAP Regulations Effective on and after 1/1/09)  
 Click to open category UM Templates & Tools (Commercial)  
 Click to open category UM Templates & Tools (Medi-Cal)  
 Click to open category UM Templates & Tools (Medi-Cal) - Health Plan-Specific Templates  
 Click to close category UM Templates & Tools (Medicare Advantage Templates for Marketing Guidelines)  
     Click to open category 00 - Template Availability
ICE posts whatever templates have been provided by participating health plans. Please contact the health plans directly for any templates not available on the ICE website.
     Click to open category 01 - Document Remediation
Please contact the health plans directly to determine if a specific document has been remediated to meet applicable accessibility standards and any policy that the health plans may have in place for remediation of documents.
     Click to open category Aetna
     Click to open category Anthem Blue Cross
     Click to open category Blue Shield of California
     Click to close category Click to Download All Documents in Subfolder Brand New Day
       File   Upload   Review
  Title     Size   Date   Date
 BRAND_NEW_DAY_UM_Authorization_Letter_ENG   21 KB   4/22/2020   
 BRAND_NEW_DAY_UM_Authorization_Letter_SP   25 KB   4/22/2020   
 BRAND_NEW_DAY_Detailed_Notice_of_Discharge_DND_ ENG   29 KB   11/13/2018   
 BRAND_NEW_DAY_Detailed_Notice_of_Discharge_DND_SP   30 KB   11/13/2018   
 BRAND_NEW_DAY_MA_Reinstatement_of_Coverage_ENG   31 KB   4/22/2020   
 BRAND_NEW_DAY_Exp_Criteria_Not_Met_ENG   32 KB   4/22/2020   
 BRAND_NEW_DAY_UM_CarvedOut_Letter_ENG   33 KB   4/22/2020   
 BRAND_NEW_DAY_Ext_Needed_for_Additional_Information_ENG   34 KB   4/22/2020   
 BRAND_NEW_DAY_Does_Not_Meet_Reopen-Criteria_ENG   34 KB   4/22/2020   
 BRAND_NEW_DAY_Notice_of_Denial_of_Medical_Coverage_or_Payment_NDMCP_SPAN_V2   45 KB   4/22/2020   
 BRAND_NEW_DAY_Det_Exp_of_Non-Cov_(DENC)_SP   47 KB   4/22/2020   
 BRAND_NEW_DAY_Notice_of_Denial_of_Medical_Coverage_or_Payment_NDMCP_ENG_V2 -   48 KB   4/22/2020   
 BRAND_NEW_DAY_Det_Exp_of_Non-Cov_(DENC)_ENG   48 KB   4/22/2020   
 BRAND_NEW_DAY_Notice_of_MA_Non_Cov_NOMNC_ENG   54 KB   4/22/2020   
 BRAND_NEW_DAY_Notice_of_Non_Cov_NOMNC_SPAN   55 KB   4/22/2020   
 BRAND_NEW_DAY_Notice_of_Non-Discrimination_ENG   76 KB   4/22/2020   
 BRAND_NEW_DAY_Notice_of_Non-Discrimination_SP   77 KB   4/22/2020   
 BRAND_NEW_DAY_Specialty_and_ANC_Term_Notice_ENG   159 KB   4/22/2020   
 BRAND_NEW_DAY_Multi_Language_Insert   560 KB   4/22/2020   
     Click to open category Health Net
     Click to open category Inter Valley Health Plan
     Click to open category Sharp Health Plan
     Click to open category WellCare Health Plan
 Click to open category UM Templates & Tools (Medicare Advantage)  

  Adobe Acrobat File
  Microsoft Word File
  Microsoft Excel File
  Microsoft PowerPoint File
  Microsoft Word XML File
  Microsoft Excel XML File
  Microsoft PowerPoint XML File
  Zipped File
  Unknown File Type

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