Valencia Walker
Team Co-Leader
Cigna
Language Assistance Program Compliance Sr. Manager
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Valencia D. Walker is a native of California with a passion for customer service. She has been in the Health Care Industry for over 25 years. Employed with Cigna since 2000, she is currently their Language Assistance Program Compliance Director. In addition, Valencia leads Cigna's Language Services Governance Council which is responsible for oversight of the organization's language services for domestic business. In 2016, Valencia joined Industry Collaboration Effort's (ICE) Cultural and Linguistics Workgroup Lead Team. In 2017, she co-led the ICE Provider Toolkit Project Team which successfully updated the “Better Communication, Better Care: Provider Tools to Care for Diverse Populations “with new tools and resources to support current language assistance services and regulations.

   

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